Currently Browsing: Service Improvement

The Referrers

It’s been a while since we last posted a blog they serve a purpose, a great and positive purpose even when business is good. In a nutshell the purpose to which I refer is that of promotion, more specifically self promotion.  But of even more value is when a client does that for you in whatever form they choose…via their blog, a tweet, a Facebook LIKE/post, a formal recommendation etc.   Be on the lookout for...

Why continue to learn?

The simple fact is that we never stop learning – it defines us, it’s how we continue to evolve, to interact and perhaps most importantly, it very often influences how others perceive us. The experiences and interactions we have literally on a minute by minute basis, actively help shape our subsequent actions and reactions to the next new “stimulus”.  The key point here is how we utilise that...

When Persistent Failure Becomes The Norm

For all my new friends at WHBC (that’s Welwyn Hatfield Borough Council for the uninitiated)…I am available. I am available to work with SERCO Waste Collection Services to ensure that they know where our well established street is located. At the heart of a good process is sound data. I am available to ensure that there’s a robust planning process in place for any future changes you may need to make...

Just for fun…..

Purely as a bit of market research how many people can read this QR Code?  How many people would be interested?  Please either leave a comment or Message Me directly. I ask as I am considering adding it to some soon to be printed collateral. Thanks!

Industry Transferable Customer Service

Having just celebrated my daughter’s first birthday and taken a two week break it reminded me of this blog from a year ago which I’ve tweaked to bring it right up to date….this time last year I had just spent a couple of weeks putting life back into perspective with the addition of a daughter to our family and it got me thinking about how easy it is to get wrapped up in Twitter, Facebook, Blogs,...

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