Currently Browsing: Customer Service

The Referrers

It’s been a while since we last posted a blog they serve a purpose, a great and positive purpose even when business is good. In a nutshell the purpose to which I refer is that of promotion, more specifically self promotion.  But of even more value is when a client does that for you in whatever form they choose…via their blog, a tweet, a Facebook LIKE/post, a formal recommendation etc.   Be on the lookout for...

When Persistent Failure Becomes The Norm

For all my new friends at WHBC (that’s Welwyn Hatfield Borough Council for the uninitiated)…I am available. I am available to work with SERCO Waste Collection Services to ensure that they know where our well established street is located. At the heart of a good process is sound data. I am available to ensure that there’s a robust planning process in place for any future changes you may need to make...

Just for fun…..

Purely as a bit of market research how many people can read this QR Code?  How many people would be interested?  Please either leave a comment or Message Me directly. I ask as I am considering adding it to some soon to be printed collateral. Thanks!

Change – how to ensure it’s a positive

Invariably when Colebrook Consulting’s engaged by an organisation, one of the most common questions posed by the staff is “what are the implications for me?” When coupled with the naive managerial view that “the staff will just have to get on with it, accept it”, you & I both know that it’s invariably a recipe for disaster! Being particularly mindful of the uncertainty created by the current...

Industry Transferable Customer Service

Having just celebrated my daughter’s first birthday and taken a two week break it reminded me of this blog from a year ago which I’ve tweaked to bring it right up to date….this time last year I had just spent a couple of weeks putting life back into perspective with the addition of a daughter to our family and it got me thinking about how easy it is to get wrapped up in Twitter, Facebook, Blogs,...

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