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A New Chapter

So the new web site has been officially unveiled to the world and now the task of marketing comes to the fore. Absolutely focused on the Enabling Competitive Advantage of businesses, we at Colebrook are really proud of the new site and what it has to say to our customers, past, present and future.  And whilst a new site alone will not necessarily win new business, it will certainly ensure that visitors will...

Ryder Cup – The Importance of Leadership

I’m sat here in my hotel room in Las Vegas avidly watching the Ryder Cup golf unfold. Seeing how the Europeans have created real momentum in spite of the weather got me to wondering about what makes a great leader….it’s going to be really interesting to see how both Captains react to the play thus far on Sunday, particularly Pavin. Is the US team a “team” or 12 individuals? When did...

Industry Transferable Customer Service

Having just celebrated my daughter’s first birthday and taken a two week break it reminded me of this blog from a year ago which I’ve tweaked to bring it right up to date….this time last year I had just spent a couple of weeks putting life back into perspective with the addition of a daughter to our family and it got me thinking about how easy it is to get wrapped up in Twitter, Facebook, Blogs,...

Customer Service In A Downturn – Invest, Divest?

I think that most if not all of us engaged in aspects of customer service recognise its importance in shaping and differentiating the customer experience.  Recognising the value of this in times of economic prosperity is natural but understanding the potential value in times of an economic downturn is perhaps much harder.  In short, its value undoubtedly far higher. In a previous blog The Implications of Reacting...

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